Hey, I’m Kayla.
Based in Brooklyn, NY, I lead operations for a Michelin recognized hospitality group, with a career built around great food, genuine hospitality, and strong teams. I’m passionate about creating the systems and culture that allow businesses to grow sustainably while giving people the tools to do their best work. I thrive in fast-paced environments and believe exceptional guest experiences start with empowered teams and thoughtful leadership.
A bit about me.
Hospitality comes first. I live it, breathe it, and lead with it.
My mantra is simple: Take it to 10.
Every detail matters. Not perfection for perfection's sake, but consistency, discipline and the kind of thinking that pushes beyond expectations. That mindset has shaped a career rooted in doing what I genuinely love.
Based in Brooklyn, I’ve spent the last few years traveling for work, I’m ready to invest my energy closer to home, building in a city that inspires me. I create systems that work, support teams that thrive, and help brands show up at their best. Always hands on, always in it.
I lead by example, by rolling up my sleeves, supporting my team, and holding the standard. Whether developing managers, managing operations or scaling a business, the goal is always the same: deliver exceptional hospitality, empower great people and build something meaningful.
Operations
Employees & Leadership
Great hospitality begins with great people. Across multiple locations, I focus on building strong teams, developing leaders, and creating a culture where employees feel supported, challenged and empowered to succeed.
Leadership Development | Talent Acquisition | Culture & Team Engagement | Human Resources | Employee Relations | Benefits & Administration
Financial Operations
Financial thoughtfulness is essential to sustainable growth. I use performance reporting, forecasting and operational planning to support profitability and long term success.
Budgeting & Forecasting | Financial Reporting | P&L Analysis | Operational Performance | Retail Program Oversight | Strategic Planning
Growth & Development
Sustainable growth requires equal parts strategy, execution, and adaptability. From opening a new location to developing operational systems and leadership teams, I focus on building infrastructure that supports long term success without sacrificing culture or hospitality.
New Openings | Operational Strategy | Systems Development | Organizational Growth
Cook-Offs & Event Leadership
Participation in the annual cook-off season highlights the brand, engages the community, and showcases operational leadership in a high-energy environment.
Event Planning & Coordination
Collaborates with the ownership team to organize cook-off events, handling logistics, schedules, and team coordination to ensure seamless execution.
On-site Operations & Travel
Provides hands-on support at events, including travel, setup, and real-time problem solving. From driving across the country to managing on-site operations, ensures each event reflects the brand’s quality and culture.
Brand Engagement
Cook-offs strengthen the brand’s visibility, connect directly with customers, and reinforce the restaurant’s presence in the broader culinary community, extending the reach of both the restaurant and retail programs.
Get in Touch!
Let’s connect. Click here to message me or explore my resume.