Hey, I’m Kayla.

Living Brooklyn, NY, I currently lead operations for a Michelin recognized hospitality group, helping scale teams, systems, and culture across multiple markets. My work is rooted in building strong foundations that support sustainable growth, exceptional hospitality, and high performing teams. I thrive in fast paced environments and am passionate about developing leaders, strengthening operations, and creating memorable guest experiences wherever I go.

A bit about me.

Hospitality comes first. I live it, breathe it, and lead with it.

My mantra is simple: Take it to 10.

Every detail matters. Not perfection for perfection's sake, but consistency, discipline and the kind of thinking that pushes beyond expectations. That mindset has shaped a career rooted in doing what I genuinely love.

Based in Brooklyn, I’ve spent the last few years traveling for work, I’m ready to invest my energy closer to home, building in a city that inspires me. I create systems that work, support teams that thrive, and help brands show up at their best. Always hands on, always in it.

I lead by example, by rolling up my sleeves, supporting my team, and holding the standard. Whether developing managers, managing operations or scaling a business, the goal is always the same: deliver exceptional hospitality, empower great people and build something meaningful.

Operations

Employees & Leadership

Great hospitality begins with great people. Across multiple locations, I focus on building strong teams, developing leaders, and creating a culture where employees feel supported, challenged and empowered to succeed.

Leadership Development | Talent Acquisition | Culture & Team Engagement | Human Resources | Employee Relations | Benefits & Administration

Financial Operations

A clear understanding of the numbers is essential to building sustainable growth. I help to oversee financial performance, reporting, forecasting and operational planning, ensuring the business remains positioned for both profitability and long term success.

Budgeting & Forecasting | Financial Reporting | P&L Analysis | Operational Performance | Retail Program Oversight | Strategic Planning

Growth & Development

Sustainable growth requires equal parts strategy, execution, and adaptability. From opening a new location to developing operational systems and leadership teams, I focus on building infrastructure that supports long term success without sacrificing culture or hospitality.

New Openings | Operational Strategy | Systems Development | Organizational Growth

Cook-Offs & Event Leadership

Participation in the annual cook-off season highlights the brand, engages the community, and showcases operational leadership in a high-energy environment.

Event Planning & Coordination

Collaborates with the ownership team to organize cook-off events, handling logistics, schedules, and team coordination to ensure seamless execution.

On-site Operations & Travel

Provides hands-on support at events, including travel, setup, and real-time problem solving. From driving across the country to managing on-site operations, ensures each event reflects the brand’s quality and culture.

Brand Engagement

Cook-offs strengthen the brand’s visibility, connect directly with customers, and reinforce the restaurant’s presence in the broader culinary community, extending the reach of both the restaurant and retail programs.

Get in Touch!

Let’s connect. Click here to message me or explore my resume.